The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals.

The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play.

Длительность установки: Установка обычно занимает несколько минут, в зависимости от скорости вашего устройства.

The player from the Netherlands has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

The player from Italy is experiencing difficulties withdrawing his funds because the transaction to the preferred payment method has been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The Complaints Team had engaged in a detailed dialogue with the player and the casino to understand the situation. After several rounds of communication and follow-ups, the casino had agreed to refund the player's deposit. Despite initial delays, the player eventually received her refund.

The player from the United Kingdom had had an issue with a delayed withdrawal process of his €900 winnings from an online casino. His account had been suspended, and despite having provided the requested bank details, the casino had not transferred his winnings.

Despite having provided several approved documents, the player had struggled to obtain the specific document requested by the casino. After site our intervention, the player's account had been successfully verified by the casino.

Может ли БК порезать ставки? Да, если заподозрит вас в нечестной игре.

The player from Brazil had faced issues with withdrawing a large sum from his account with Nine Casino. Despite having been initially verified, the casino had asked for his address once he tried to withdraw a significant amount. After re-verification, his withdrawal attempts had been consistently cancelled 24 hours after approval.

After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint.

The player from Switzerland made a deposit, but it wasn't credited to his casino account. The issue was successfully resolved.

So far so good! After 3 payouts, a bank suddenly asks for a document with a transactions ID. Everyone knows that there is no such thing in Germany!

only pay if the verification has already been approved, otherwise you will have miserable difficulties!